Frequently Asked Questions

Water/sewer bills are presented on a quarterly basis and are computed on the basis of consumption as determined by meter readings.

Applications for both existing and new water and/or sewer services are available at the Town Offices located at 41 Main Street and/or 50 Waukewan Street at the Water Treatment Plant. Water/sewer services are billed to the owner of the property as listed on the Town tax records.

Hydrant flushing or main flushing is performed twice per year in the Spring and Fall, usually during the months of April and May and October and November. Starting at the treatment plant, sections of main are flushed by the opening of designated hydrant/s. This creates a higher velocity of flow, creating a "scouring" effect to the inside of the pipe until clean water is achieved. This process is repeated, working out towards the extremities of the system.

Help by reporting system leaks. If you haven't already done so, update your toilet to a modern unit. They use ⅓ of the water an older toilet uses. When washing dishes or laundry, wait until you have a full load. If you are contemplating buying a new washing machine, consider purchasing a new water efficient front loading model. If you water, water your lawn wisely, a standard sprinkler emits up to 4 gallons per minute, minimize evaporation by watering in the early morning or evening hours, and use mulch to retain water.

Some leaks are more obvious than others, such as dripping faucets and running toilets, however, others are not so obvious. The easiest way to check for leaks is to look at your meter when no one is using water in the house. On the top you will see a large sweep hand, but you will also notice a small triangle. The triangle is a low flow indicator. When water is passing through the meter, regardless of the amount, that triangle will rotate. If that triangle is spinning when no one is using water then you can be sure you have a leak somewhere.

Consider having your house checked for leaks and have them repaired as soon as possible. It is amazing the amount of water a continuous leak wastes, toilets can lose up to 100 gallons a day, a slow dripping faucet can waste 350 gallons a month.